Monday, December 30, 2013

Why does the Active Ice® have a timer?

"My wife recently dislocated and broke her shoulder, a very painful event and recovery. Over the holidays we were able to get very firsthand experience using the Active Ice® System

Active Ice® Shoulder Compression Wrap
with Universal U-Shaped Bladder

First and foremost… it works great! The painkillers she was prescribed helped, but only up to a point, and the Active Ice® cold therapy got her through the time period for the next dose. A lifesaver for sure!

Rose celebrating Christmas with her grandson
after a cold therapy session.

The timer allowed only 30 minute sessions before it required resetting. This allowed her to check her skin before her next session (resetting the timer is an easy thing to do with the Active Ice® System sitting on a small stool right beside her). Several times she decided to wait before resetting the timer because her skin was so cold. 

30-minute timer on Polar's Active Ice® System

When improperly used, circulating water cold therapy machines can cause injury! Using an Active Ice® System with an integrated timer and following your healthcare practitioner's recommendations for duration and frequency of cold therapy sessions can help lessen the risk. The timer is an essential safety feature that we were very glad to have."

- William S. Graessle
President, Polar Products Inc.

Two testimonials from medical professionals
 with first-hand Active Ice® System experience:

"This [Active Ice®unit has been my lifesaver this weekendI did not realize there was a timer, a very important factor for healing. I am a nurse and we see many patients who have self inflicted nerve damage due to constant icing of an extremity. This, too, has been a life-saver. Thank you for a very fine product." 
- Linda W. in Leadville, CO

Active Ice® System

"Most physicians simply tell patients to "ice" an injured body part. But when the physician becomes the patient, she learns how messy and inconvenient most ice packs can be - not to mention they simply don't outlast the pain. No matter where you hurt, or why you hurt, pain takes your life away. When I blew out my knee I was not sleeping, in pain, and frustrated that nothing seemed to help. I purchased the active therapy system and now I call it my portable life support system - it provides immediate, continuous pain relief that is non-sedating and not addicting (unless ice is a vice!) I love this machine and it goes everywhere with me - day and night. Used as needed, intermittently, I find that I am more rested and relaxed - I thank you and I am sure my patients will thank you also!"
- Malinda Bell, M.D., F.A.C.E.P., Emergency Physician in Manistee, MI

Visit our website for more information and testimonials regarding our Active Ice® System.

Monday, December 23, 2013

Warm Wishes

... for a very merry holiday season and a happy and healthy new year!

Polar's Christmas Party 2013

Santa sat on laps at our party!

We thank our customers, friends, and colleagues for their support of our business throughout the year. 2013 was one of the best and we look forward to working with you in 

Polar's office and factory will be closed on 12/24, 12/25, and 1/1/14 as we celebrate the holidays with our families and friends.



Polar's office manager is the proud new grandmother to 
Adelynn "Addie"

Born Dec. 20th, weighing 9 lbs. 5 oz. and 21 inches long. 
She is beautiful, Mo! 

May your holidays be 
merry and bright!
- The Polar Family

Wednesday, December 18, 2013

A great system just got even better!

We've made some significant and exciting improvements to our best-selling Active Ice® Cold Therapy System.  

New Features for 2014: 
  • Improved insulation on all water lines to eliminate condensation at the control box. (Condensation can sometimes be mistaken for a leak.) 
  • Improved instructions and fill line sticker to help eliminate confusion and overfilling with water. (Overfilling the reservoir causes many issues.)
  • Redesigned interior to eliminate any chance of water leakage when directions are followed.
  • New pump motor which is more consistently quiet and operates at a low hum.
We hope these changes will ensure a 
positive experience for every customer!

Active Ice® Cold Therapy System

"I have had nothing but good luck with this product. 
I found that it was pretty quiet and performed better then expected."
- Craig in Concord, NH

The sticker below is strategically placed on the inside of the cooling reservoir. Some customers have experienced various problems (ex: reduced cooling time) as a result of overfilling the cooler with water. It's important to fill the cooler to the top with ice first, before adding water to the fill line. 

Water Fill Line Sticker

PHYSICS 101: Did you know that using too much water will cause the ice to melt more quickly? Using less water (and larger blocks of ice!) will allow the ice to stay frozen longer and help keep the water at a comfortable, cool temperature. 

If you have any questions about using our Active Ice® System
please give us a call at 1-800-763-8423. We're happy to help!

New accessories now available: 
for convenient therapy on the go!

Rechargeable Lithium Ion Battery Pack

Still shopping around?

Monday, December 9, 2013


It's hard to be jolly when your red suit and hat have you overheated! Perhaps Santa's cheeks are like roses and his nose like a cherry because... Mr. Claus is hot and uncomfortable during his busiest season!

Fortunately for Santa, our Kool Max® Vests can be worn discreetly beneath his jacket so not even little Jackson or Sophia can tell he's wearing a cooling vest as they're sitting on Santa's lap.

Santa is wearing our Kool Max® Zipper Front Vest

Santa says:

"I'm almost halfway through my season at Wellington Green Mall in Wellington, FL. This is my 11th year doing Santa and by far the "Koolest". The Kool Max Zipper Vest has made a major difference for me and I just wanted to let you know how much I appreciate it." - Santa in Wellington, FL

Kool Max® Cooling Packs

"I have three sets of Kool Max Poncho Vest Pack Sets. I can go all day long staying cool in my Red Santa Suit. I don't even break a sweat. I enjoy being cool and comfortable under my Santa Suit." 
- Santa in Bellevue, NE

"I wear a santa suit and work in a small room with a roaring fireplace and about 70 people, It gets very hot! The Polar Kool Max poncho vest keeps me cool, works great and is very comfortable. With an extra set of packs I am set for the day!"
- Santa in Seville, Ohio

We know what's on Santa's Wishlist this Christmas...
Milk, Cookies and Cooling vests!

PS - Thank you, Santa, for Polar's early Christmas present... a shiny new sign on our building!

Tuesday, December 3, 2013

MSAA... Improving Lives Today!

Polar is proud to partner with the Multiple Sclerosis Association of America (MSAA) on their excellent Cooling Equipment Distribution Program.

If you have multiple sclerosis and you qualify for financial assistance, MSAA will provide you with cooling garments - at no cost! 

For more information and to find out if you qualify:
The following high-quality Polar cooling garments are offered though the MSAA Cooling Equipment Distribution Program:

Option C on the MSAA Cooling Program Application

Both options include an extra set of Kool Max® Cooling Packs.

Our friend Pete Damiri, the Vice President of Programs and Services at MSAA, visits us yearly so we can work together to ensure that the Cooling Equipment Distribution Program continues to meet the needs of MSAA's clients.

Bill and Pete with Rita, our Operations Manager

Poor Pete... when he visits we make him suffer through a Browns game!

Pete and Bill at the 50 yard line on 11-24-13

Thanks to Pete, Niki, and everyone at MSAA for the great work you do to improve the lives of people with MS!

Visit to learn more about MSAA's mission, 
programs and services for people with MS.

Monday, November 11, 2013

Honoring Veterans

As we begin this season of gratitude, today we are giving thanks for the men and women in the military who have served our country. We honor and appreciate your service, courage and sacrifices.

Polar is proud to be a GSA contract holder. This contract allows us to supply our products to VA Hospitals and all branches of the US Military. 

FSS #V797D-30220

Cooling vests can improve the quality of life for amputees, veterans with multiple sclerosis and active duty military serving in hot climates.

Kool Max® and Cool58® Military Cooling Vest

As we express our gratitude, we must never forget that the highest appreciation is not to utter words but to live by them.John F. Kennedy

Tuesday, November 5, 2013

Rubber Ducky, you're the one...

Our friend and colleague Jeang recently visited the 18-meter-tall Rubber Duck on exhibit in Kaohsiung, Taiwan.  

Created by dutch artist Florentijn Hofman, the original duck has travelled to 13 cities in 9 countries since 2007!

Unfortunately this giant bath-toy replica was a victim of last Thursday's earthquake in Taiwan. Officials say that another duck has been commissioned.

Check out more pictures of Rubber Duck on Florentijn Hofman's website:

Tuesday, October 29, 2013

We Are Family

We have a new member of the Polar family - welcome Damion! 

But he's no stranger to his new boss, our operations manager, Rita... she's his aunt!

Rita and her nephew, Damion

Polar is a small family-owned and operated business, and we're all just one big, happy family.

PS: Check out the factory mission, now hanging above the shipping station!

Wednesday, October 16, 2013

Happy Boss's Day!

There are a lot of great benefits to working at Polar. 

An unlimited supply of ice packs... 
all-you-can-eat tomatoes in the summertime... 
"Rita's" fried chicken and cake on your birthday... 

But the best part of the job is working for a great boss! 

(A coffee mug just isn't enough...) 

Bill, we appreciate all you do for us! 

"Thanks for making sewing fun!!"
- Carla

"Bill - Thank you for being so supportive of working mommies!"
- Erin
"You rock, Pop Pop!"
- Benjamin

"Dad, thanks for being a great boss!"
- Jacob

"Happy big boss day!"
- Jean

"Even long distance... you're a great boss! Happy Boss' Day!"
- Jil

"Best boss."
- Judy

"Great job bossman!"
- Marquis

"Happy Boss's Day Bill. Thanks for everything. [Browns,] 3 field goals, really?!"
- Mike

"Another great year at Polar Products. Happy Boss's Day."
- Mo :)

"Go Buckeyes! Thanks Bill."
- Netta

"Great boss! Poor Browns!!!"
- Pete

"Thanks Bill for everything"
- Rita

"Happy Boss's Day, Bill!"
- Rosie

Happy Boss's Day from all of us 
at Polar Products!

Sunday, October 13, 2013

Hello from Northern California

Message from Bill Graessle, Polar President and CEO: 

This was a great summer and a successful one for Polar. We are grateful to all our friends and customers for your support and good words. The positive testimonials on our cooling and therapy products have been plentiful and uplifting. All of us at the Polar factory and office appreciate them. We also received a few that encouraged us to be better! Those are appreciated too.

"There are two ways to live your life, one is as though nothing is a miracle. The other is as though everything is a miracle." - Albert Einstein

Enjoy a cool and beautiful fall.
- Bill

Hello from Northern California!

After a busy summer, Bill and Rose are taking a break to enjoy the beauty of the coastal redwoods and wine country between San Francisco and the Oregon border. Looks like they're having a great time. See you next week, boss!